1. For which type of customers is Cashlog the best fit?
Cashlog is a perfect fit for merchants who sell digital goods of low unit value -virtual currency, downloads, press archive etc.- to potential clients that don’t use credit cards.
2. Why should I choose Cashlog solution?
Because it is the best, most reliable and safest payment solution via mobile for your digital sales. We offer competitive payouts and we are best in class. Cashlog uses battle-tested advanced technology for optimum performance and the highest standard of delivery in clearing mobile payments.
With us, you can take advantage of the highest technical and customer care support, a benefit of being part of Buongiorno, a company with 10 years of experience in the mobile payments business. If you're looking at new opportunities in the field of mobile payments, talk to us. We want to help grow your business.
3. How do I become a Cashlog merchant?
Just sign up with us. It's free and you can use our mobile payment solution immediately.
4. How do I get started?
Insert basic information about your website and use the API documentation to create your first products. You can choose a simple HTML plug-and-play solution or advanced API integration.
5. Can I set my own pricing?
Cashlog price points must be compliant with the rules set by operators and the regulation authorities of each country. However, within the authorized range you can set your own pricing. We are always working to add new price points.
6. Do my users need a bank account or credit card?
No. The end user only needs an active mobile phone number to make a mobile payment.
7. How do users make a mobile payment?
All they have to do is type their mobile phone number, enter a unique PIN code received via text message to confirm the digital purchase.
8. Do my users need to register or create a new cashlog account?
No. The end user does not necessarily have an account to buy with Cashlog: they can purchase through Cashlog using only the phone number.
9. How are my users charged?
The price will be charged on the credit mobile phone bill (pre-paid or post-paid) at the time of the transaction.
10. How long does a Cashlog transaction take?
A Cashlog mobile transaction usually takes 10-15 seconds.
11. Which countries do you cover?
Check the Carriers and Coverage page for full details.
12. Why B! direct connections meters to me?
Direct connections mean no middlemen, so your earnings are higher. Plus, our connections are secure and you have our best support for integration thanks to our knowledge of the mobile phones market.
13. What technical skills are required to integrate Cashlog?
You can use any programming language you want. However, knowledge of HTTP, specifically constructing Get and Post requests, is required.
14. How long does it usually take to get integrated?
We’ve had developers integrate in two hours, and even with a fully customized integration it only takes 1-2 weeks.
15. How does Cashlog integrate with my website?
We have several options ranging from a simple HTML Plug&Play to advanced API integration. You can link out to a full browser page that we’ll host or customize the experience with our advanced API version.
16. Can I control the look and feel of Cashlog on my website?
Yes. With our standard solution you can control the basic look and feel elements of the mobile purchase experience. However, you cannot change the end-user flow unless you use the Custom API available for deeper integration. Contact us for more information.
17. Why can't I change the end user flow?
We have to comply with the rules set by carriers in each country, which change all the time. But take comfort in the fact that we’ve optimized and tested our flows for every country more times than we can count. We’re confident saying that we have the best conversion rates in the business.
18. What is a recurring subscription?
This describes a user purchasing digital goods with periodical (weekly, monthly, etc…) billing automatically renewed until the subscription is stopped.
19. Can I sell recurring subscriptions for my digital goods?
Yes, but we have to abide by the rules set by carriers in each country so this needs our approval. When you insert new website information, please confirm your interest in using subscriptions for your digital goods. We will then contact you with the procedure.
20. What technical tasks are required to integrate the Cashlog subscription purchase?
In addition to the purchase flow integration, you'll need also to configure a set of web services to manage the recurring billing events and the user's unsubscription process. Support will be provided.
21. Are there some costs to set up or recurrent fees?
No. It's free.
22. So, how I make money?
You will receive around 45-65% of the transaction amount net VAT: this varies country by country. For more information about your country please check the Revenue Opportunity page. For more details and whatever you can get in touch with us from our Contact us page.
23. How often do I get paid?
Cashlog pays between 60 and 90 days; this may varies country by country.
24. In what currency do you pay out?
We pay you in the end user currency.
25. Do you provide a customer support?
Yes. We provide a phone support and form support to your customers. For answers to issues related to the delivery of the digital goods that you sell, your customer care will be in charge.
26. How will my customers know how to contact customer support?
We clearly display phone numbers for customer support in the SMS messages we send, and in our payment flow. We also take support requests through this website via the Contact us page.